• Parents are strongly encouraged to keep their child at home and have their primary physician see them if the child has a fever or symptoms of illness. The telehealth clinic is designated for illnesses/medical needs that occur during the school day.
• To participate in the telehealth program, parents must register and sign consent forms for their student.
• A teacher/staff refers the student with symptoms to the Health Coordinator by completing a school nurse form and sending it with the student to the clinic.
• The Coordinator assesses the student based on provider protocol.
  • If Coordinator determines student’s condition warrants the next level of care, student’s parent/guardian is called to get verbal consent to schedule a telehealth appointment.
  • Student should also have consent form on file. If not, parent will have to complete form before student can be seen by provider.

  • If Coordinator can address patient’s medical needs without seeking a provider, student receives care and is sent back to class (if no fever is detected).

• Staff who have a fever or symptoms are encouraged to stay home and visit their primary physician.
• Prior to being seen by the Health Coordinator, complete an assessment form HERE.
• For telehealth visits, staff must register online.
• The Coordinator assesses staff based on provider protocol.
  • If Coordinator determines that the staff’s condition warrants the next level of care, a telehealth appointment will be scheduled.
  • If Coordinator can address patient’s medical needs without seeking a provider, staff receives care and is sent back to class (if no fever is detected).

• Once Coordinator receives verbal consent by the parent, the Coordinator contacts the Health-e-schools scheduler. Appointment is made and student returns to class until appointment time (with mask, depending on symptoms).
• At appointment time, Coordinator starts the telehealth session with the provider and patient, explains the situation and provider takes it from there. The parent/guardian can attend the appointment via phone if requested.
• Provider may suggest tests (ie strep, covid) be given by the Coordinator.
• Patient may receive meds as prescribed by provider.
• If the patient does not have a fever and is not diagnosed with a contagious condition, they can finish their day at school.
• Coordinator follows up with patient after a day or two to check on status.

• Sinus congestion
• Common allergies
• Cold symptoms
• Sore throat
• Ear infections
• Influenza
• Conjunctivitis (“pink eye”)
• Rashes and poison ivy
• Many other common conditions and illnesses

Insurance, including all major carriers, Medicaid and NC Health Choice, will be billed just as it is when you visit your primary physician.

No money will be exchanged in the telehealth clinic; copays will be billed. If the child is uninsured, a sliding scale fee will be charged.

NOTE: SBHS is not responsible for insurance costs or medical payments.

Convenience: Same-day care without having to make an in-person visit.
Prescriptions can be sent directly to your pharmacy.
Parents can join their child’s online visit without leaving work.

Reduced Absenteeism: Services through the school means students and staff may miss less time at school due to minor illness.

Improved Wellness: Quick and convenient access to care supports our school’s overall safety and well-being goals.

Telehealth Registration Form

Nurse Visit Form for Students

Nurse Visit Form for Staff

Medication Form

Accident Form for Students

Accident Form for Staff

• 911: Call in any emergency. You can request a Crisis Intervention Team (CIT) be dispatched, as they are trained to respond to mental health emergencies. 
• 988 Suicide & Crisis Lifeline: Call or text 988, or chat at 988lifeline.org for immediate support with suicidal thoughts, mental health crises, or substance use crises. 

National & Government Resources

• National Institute of Mental Health(NIMH): Offers educational materials for students and teachers on mental health and the brain, and provides resources on topics like suicide prevention. 
• Substance Abuse and Mental Health Services Administration(SAMHSA): Provides access to treatment and support services through findtreatment.gov and a national helpline. 
• National Alliance on Mental Illness (NAMI): Focuses on improving mental health in schools and offers resources to support adolescents and families. 
• Centers for Disease Control and Prevention (CDC): Offers resources to promote mental health and well-being in schools, including action guides for creating supportive learning environments. 

Organizations for Specific Needs

• National Eating Disorders Association (NEDA): Offers resources for individuals and families affected by eating disorders. 
• The Trevor Project: Provides crisis intervention and suicide prevention services to LGBTQ young people. 
• Depression and Bipolar Support Alliance: Offers support groups for individuals and families dealing with mood disorders. 

Terryoka Foster is the Health Coordinator at SBH where she works to improve student health outcomes as well as support the connection between good health practices, academic achievement and lifetime wellness. 

Prior to her current role, Terry held various teaching positions at SBH beginning in 2007. She served as a nurse’s assistant at SBH from 2021-2023. 

Terry received her undergraduate degree in Communications with minors in Human Development & Family Studies and Biology at University of North Carolina at Greensboro (UNCG). As well as receiving an Associate Degree in Nursing at Los Angeles Pierce College. 

She loves spending her downtime with her husband and two kids. Her favorite quote from singer Carrie Underwood is: “work hard, be kind, and amazing things will happen.” This is what she pursues daily.